AFTER SALES SERVICES

After Sales Services

At HYDRO & VOLT GROUP, our support doesn't end when you make a purchase. Our team of electronics and automation experts provides continuous assistance from installation through to ongoing maintenance.

Warranty

All products we sell come with a manufacturer's warranty. The warranty period varies by product and is stated in the product documentation and invoice.

• Standard warranty period: Generally 1–2 years depending on the product
• Coverage: Manufacturing defects and material failures
• Not covered: User-caused damage, power surge damage, unauthorised modifications, acts of nature

Your statutory rights under Consumer Protection Law No. 6502 remain fully intact in all circumstances.

Technical Support

Our team can assist with technical questions, installation, commissioning and troubleshooting for all products purchased from us.

• 📞 Phone: +90 541 935 82 02
• 📧 Email: [email protected]
• 🕐 Working hours: Monday–Friday, 09:00–18:00

When submitting a technical support request by email, please include your order number and the product's serial/model number to speed up the process.

Spare Parts & Accessories

Contact us to source spare parts and accessories for your products. Our inventory of over 30,000 product variants ensures fast fulfilment for most spare part requests. A special procurement service is available for parts not held in stock.

On-Site Installation & Commissioning

Correct installation and commissioning are critical for industrial automation and power electronics equipment. Our technical team can visit your site to provide:

• Equipment installation and connection verification,
• Software/parameter configuration and testing,
• Operator training

For more information or to schedule an appointment, please fill in the contact form.

Periodic Maintenance

Scheduled maintenance programmes are designed to preserve the performance of industrial equipment and prevent unexpected failures. Contact our sales team for contracted maintenance service options.

Damaged Shipment

If you notice damage or missing items in your delivery:
1. Ask the courier to complete a damage report.
2. Send photographs and a description to [email protected] on the same day.
Your damaged product will be replaced as promptly as possible in accordance with all applicable legal procedures.