PRIVACY POLICY

1. INTRODUCTION

HYDRO & VOLT GROUP respects customer privacy and applies technical and administrative measures in line with Turkish KVKK and applicable regulations.

2. INFORMATION COLLECTED

• Order and account information (name, email, address, phone)
• Payment information (card data is not stored on our servers; processed via PCI-DSS compliant payment institution)
• Website usage data (IP, browser, cookies)
• Contact form submissions and support records

3. USE OF INFORMATION

Collected data is used for order processing, customer support, service quality improvement, legal compliance, and marketing (with explicit consent).

4. THIRD PARTIES

Data is not shared with third parties without consent except for cargo, payment, e-invoice and hosting providers, and legal authorities when required by law.

5. SECURITY

SSL/TLS encryption, firewall, access control and regular backups are in place. Employees are trained on data confidentiality.

6. RETENTION

Data is retained for periods required by law (e.g. 10 years for commercial records) or for the duration of the processing purpose. Then deleted, destroyed or anonymised.

7. YOUR RIGHTS

To exercise your rights under KVKK Article 11, contact [email protected].

8. POLICY CHANGES

Updates are published on this page and notified where necessary.